Frequently Asked Questions

Frequently Asked Delivery Questions:

CAN I PLACE AN ORDER FOR PICKUP?

Yes, definitely! Please place your order online and select “Floral Design Studio Pick Up”. As our studio is a private space with lots going on, we will need to know the time you’ll be coming by to pick up your floral arrangement so we can have it ready for you, and it will need to be paid for prior to pick up. Our pick up window is between 9:30am and 4:30pm every day including Sundays (we are open later during holidays).

DO YOU KNOW WHEN MY DELIVERY WILL ARRIVE?

While we will deliver on your specified day, our couriers operate within a delivery-window we cannot guarantee specific delivery times or have an accurate idea of when exactly the deliveries will arrive each day.

DO YOU DELIVER TO BUSINESSES?

We definitely do!

WHEN DO YOU DELIVER? DO YOU DELIVER ON PUBLIC HOLIDAYS?

We deliver Monday to Saturday, every week. During the busy holiday season we open up select Sundays for delivery as well! We do not deliver on statutory holidays.

CAN I REQUEST A DELIVER AT A SPECIFIC TIME?

Our couriers create their delivery plan based on the most efficient and environmentally-friendly route each day. Unfortunately, they cannot guarantee a specific delivery time for individual orders.

*If you need your floral delivery before a certain time, please get in touch and we will try to make it work! Additional charges will apply.

CAN YOU DELIVER FIRST THING IN THE MORNING?

Unless previously arranged via email, we cannot deliver before 12pm.

WILL YOU CALL THE RECIPIENT TO ARRANGE FOR A DELIVERY DATE?

We operate under the assumption that most orders are a surprise! We require that the sender chooses the delivery date for their recipient. It is only under special circumstances that we will get in touch with the recipient before a delivery is made.

WILL YOU CALL AHEAD TO ENSURE THE RECIPIENT IS HOME BEFORE YOU DELIVER?

Due to the high volume of deliveries, we are unable to call ahead to coordinate timing with the recipient. Our couriers will call the recipient only if there is no answer at the door. If you do require us to call ahead and coordinate a delivery time, additional charges will apply, as this is considered a “timed” delivery.

Frequently Asked Bulk Flower Questions:

HOW DO I PLACE A BULK ORDER?

Ideally 3 months is a great time to start getting a bulk order together. We are happy to start the process earlier but we may not be able to give firm pricing, or know the availability of some seasonal flowers.

 

The minimum amount of time for import products is 3 weeks, local product can be ordered the week before. The more notice we have the better the chances of securing your flower choices and the best prices!

HOW FAR AHEAD SHOULD I ORDER MY FLOWERS?

Ideally 3 months is a great time to start getting a bulk order together. We are happy to start the process earlier but we may not be able to give firm pricing, or know the availability of some seasonal flowers.

 

The minimum amount of time for import products is 3 weeks, local product can be ordered the week before. The more notice we have the better the chances of securing your flower choices and the best prices!

HOW WILL THE FLOWERS ARRIVE?

If you chose to have your flowers delivered – The flowers will be prepped in conditioned water, ready to arrange. If a very large quantity of flowers are ordered or the flowers are being shipped they could arrive in boxes with instructions on how to prepare. This is for transportation reasons.

WHAT DO I NEED TO PICK UP MY FLOWERS?

Pick up of flowers is possible from our studio in Port Coquitlam. The flowers will be ready in buckets of conditioned water and protective sleeve. 4-5 buckets will fit behind the front seats of a car, or we will help with packing in the back of a vehicle.