Privacy Notice

Frans’ Flowers Franchising Limited (“Frans’”, “We, or “Us”) is committed to protecting our customers’ privacy.

Please read this Privacy Notice (“Notice”) carefully to understand what personal information we may collect, how we will use, who we may share it with and how we will protect it.

 

We collect and use personal information to allow Us to:

  • fulfill our customers’ orders
  • remind you to place an order with Us for special dates (i.e. anniversary, birthday)
  • tell you about our specials and limited time offers

 

We may collect personal information:

  • directly from you – when you enter information into Frans’ website or call us to place an order
  • from the individual or organization that places an order that you will be the recipient of

 

We may collect:

  • sender’s name, address, telephone number(s)
  • recipient’s name, address, telephone number(s)
  • sender’s credit card information (i.e. card number, expiry date, security code on the back of the card)

 

We may store, with your consent:

  • sender’s name, address, telephone number(s)
  • recipient’s name, address, telephone number(s)
  • purchase history

We do not store your credit card information.

 

We may share personal information:

  • to fulfill our customers’ orders (i.e. sharing recipient’s address with our third-party delivery service)
  • when required by law (i.e. law enforcement and/or government agencies)

We do not sell your personal information.

 

We use Cookies

  • to create a secure session for someone to place an order
  • to track how your website is used
  • to ensure your website is working/running as built/as expected

 

Security

We protect your personal information:

  • on secure servers located in a data center in British Columbia
  • using various technological safeguards including, but not limited to, firewalls, 24×7 network monitoring,4F-authentication and security video and monitored alarm system
  • By requiring data center staff to have RCMP criminal record checks and staff with access to program code and student data to sign non-disclosure agreements and privacy agreements

 

Your rights

You may revoke your consent at any time by logging into your website profile and deleting this information.

The information you enter in our website is managed through the profile you create for yourself. You may access, edit, or delete this information at any time.
If you encounter a problem while attempting to access, edit or delete your profile, contact us at sales@fransflowers.ca

You can also manage your communication preferences in your profile, choosing to accept or decline receiving limited time offers or specials from Us. Note: if you decline to receive such communications you will continue to receive service-related notices (i.e. website maintenance outage alerts)

 

Contact us

If you have any questions or concerns with this website or our personal information management practices, please contact us at sales@fransflowers.ca