frans flowers

Refund Policy

ONLINE ORDERS:

In the unfortunate circumstance that our creation has arrived damaged. Please notify us within 48 hours of delivery so we can better assist you.

 

Please have ready:

  • The original receipt (from a confirmation email)
  • We may require photos of the condition they arrived in
  • The credit card used to purchase the plants online

If it is damaged during transit, we will replace it free of charge or issue a refund. All returns and refunds are subject to our sole discretion and addressed on a case-by-case basis.

 

Please note:

  • A damaged leaf or two does not qualify for a refund or a replacement
  • We are not responsible for our arrangements that are left for prolonged periods of time outdoors
  • Flowers are subject to variable conditions and this does not guarantee a refund.
  • Food items are non-refundable.

Feel free to contact us if you have specific questions regarding the order or delivery.

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