frans flowers

Refund Policy


In the unfortunate circumstance that our creation has arrived damaged. Please notify us within 48 hours of delivery so we can better assist you.


Please have ready:

  • The original receipt (from a confirmation email)
  • We may require photos of the condition they arrived in
  • The credit card used to purchase the plants online

If it is damaged during transit, we will replace it free of charge or issue a refund. All returns and refunds are subject to our sole discretion and addressed on a case-by-case basis.


Please note:

  • A damaged leaf or two does not qualify for a refund or a replacement
  • We are not responsible for our arrangements that are left for prolonged periods of time outdoors
  • Flowers are subject to variable conditions and this does not guarantee a refund.
  • Food items are non-refundable.

Feel free to contact us if you have specific questions regarding the order or delivery.