Shipping policy

Often our delivery service is not permitted to deliver directly to your recipient if they are in a secured building. The flowers are left with reception, the security desk, or concierge, and they will deliver them to the door, or inform the recipient that there is a delivery to pick up at the front desk.

No, we do not call in advance of arrival. There are a number of reasons for this. Primarily, it would be logistically impossible to coordinate times with every person receiving flowers. This is especially true for our third-party delivery service, who are dealing with dozens of shops across the Coquitlam.

Our drivers can not properly navigate the city in a clear, efficient route, if they were trying to work with each and every person receiving flowers. 

Secondly, we have received complaints that we "ruined the surprise" when we did try to call in advance.

In a nutshell, we don't call ahead.

You are more than welcome to contact the shop for an update on your delivery, however, it is often safe to say that no news is good news.

This does happen and we always deal with it accordingly. If weather permits, we will leave the delivery on their porch, or other preferred location, if indicated on the order. The driver will contact the shop to let us know, so we are kept informed if your order is not handed directly to someone.

In colder situations, the arrangement may be left with a neighbour and a message left with the recipient so they know who to contact. If this option isn't available, the flowers are returned to the shop and we will follow up with the recipient to make arrangements with them.

During peak floral holidays (ie. Christmas, Valentine's Day, Mother's Day), often our deliveries must be picked up the day before. If this is the case, same-day deliveries may not always be available and we will cut off deliveries through the online system at a specified time.

If you see that deliveries are not available, store pick-up is often still available, or, we can try to make arrangements with a courier service, if necessary. In these cases, we ask that you contact us for options. We will do our best to help, whenever possible.

Please Note:

• We do not offer timed deliveries, and our drivers cannot provide delivery time estimates for every order.
• All deliveries are marked as delivered at the end of our workday unless the driver experiences an issue.
• If you are not home, the driver will contact you with details of where the flowers are left.
• For the safety of your blooms, the driver will not leave flowers uncovered in the rain, or exposed to extreme heat or cold, as this can damage the fresh florals.